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Founded 13 years ago by Kent Swinson and Tim White, Timberline Cabinetry & Millwork (TCM) sought to be the number one provider of custom woodworking in the greater Manhattan, Kansas area. While the company first opened their doors in an old Greyhound bus terminal, they have steadily grown the business. A major factor in advancing the company was identifying a way to perform the highest quality work at a fair market value. Automating elements of the woodworking process such as quantity takeoff and estimating allows TCM to accurately and timely manage the ongoing change requests that typically accompany projects such as high-end residential and commercial health care facility. With a client base that provides 75% repeat business, trust and quality are essential DNA components for Timberline Cabinetry & Millwork.
In woodworking, Healthcare projects tend to be those that have very precise expectations and scopes of work. With the Tindall Orthodontics project, TCM was contacted by the owner to provide a bid based upon a rough set of plans that were being prepared. The Tindall’s owner wanted to find a partner for the construction process. He knew what he wanted, at least in his minds-eye, but needed a woodworking firm that he could trust to deliver within budget and on time. TCM reviewed the plans and recognized that the project was exactly the type in which TCM would excel. The project was ornate to say the least for a doctor’s office—in fact, it could be said that this is the most exquisite ‘home’ TCM has done to date.
There were woodworking challenges throughout the project—angles and curves were found on almost every piece of custom work. Tindall Orthodontics was intimately involved in the project every step of the way. Because of the automation components used across the project, TCM was able to provide exactly what the customer wanted. During the design phase, TCM was able to provide costing scenarios as each suggestion or change order was presented. This could not have been done without takeoff and estimating technology. The resulting time savings allowed TCM to leverage other automation such as Microvellum for design and production and the laser templates from Roger Shaw and CNC automation.
TCM’s unique value proposition is its ability to sit with customers to understand their desire, draft out the detail, create a plan, budget and timeframe that meets all of the clients’ expectations. Keys to the success of TCM’s projects include continual communication, ability to respond to changes on the fly, and high quality work.
The solutions provided by On Center Software and Roger Shaw & Associates have enabled TCM to quadruple the amount of work they are able to deliver without sacrificing quality. Just as TCM partners with its customers to drive success and meet their needs, On Center Software and Roger Shaw & Associates partners with TCM to deliver quality solutions and comprehensive support and training for their solutions.
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