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OST - Frequently Asked Questions

1 Classic Products Best Practices - OST QB DPC Featured

On Center Software wants you to get the most out of your software purchase and we receive many questions from users who are trying to setup their software for the first time or change their settings to take best advantage of the software. Well, we have compiled…

2 Suggesting a Feature, Improvement, or Change to a Product Featured

If you have suggestions or comments on how we can improve the product, we would love to hear from you. Just click the button below... Submit Feature Request or type "http://www.oncenter.com/feature-request" in your Internet browser. This opens the feature…

3 Using SQL Server to Share Databases in Classic Products - OST QB DPC Featured

Notes On Center Software, Inc. provides this information as a resource for our customers but the processes detailed in this article require some advanced computer/networking skills for which On Center Software, Inc. does not provide technical assistance including…

4 Best Practices and Requirements When Using SQL Server - OST QB DPC

Notes On Center Software, Inc. provides this information as a resource for our customers but the processes detailed in this article require some advanced computer/networking skills for which On Center Software, Inc. does not provide technical assistance including…

5 Can I Use "Cloud" Storage with Classic Products? - OST QB DPC

Question Can I store my images, databases, or backups in Dropbox™, Onedrive™, Google Drive™, etc.? Answer On Center Software offers a cloud-based solution, please take a look at our revolutionary Oasis Platform. With Oasis Takeoff and Oasis FieldCenter,…

6 Checking Which Version a License Supports (check before installing any upgrades!) - OST DPC QB

Before installing an upgrade to your software, it is important to verify you have activated a valid license for the new version before upgrading. Each Activation code supports a specific version of the software and some earlier versions. Warning Always check…

7 Classic Product Windows Version Compatibility - OST QB DPC

Microsoft® Operating System Compatibility Over the years, both On Center Software and Microsoft have developed and released new versions of their software. The grid below indicates which versions of On Center Software's products are compatible with various…

8 Classic Products End of Life (OCS' Sunsetting Plan) - OST QB DPC

On Center Software is committed to providing award-winning products and services. To that end, we must occasionally take an inventory of our product versions to determine those that need to be retired (or ‘sunset’). On Center remains focused on current…

9 CLS - Silent Installations Using MSI Package

IT or network administrators can use the product's "MSI Package" to perform a silent or distributed installation on an end user's machine. Note As an IT professional, it is assumed you understand how to distribute files and scripts - we do not provide assistance…

10 Combining (Merging) Bids - OST QB DPC

The process of combining bids gives you the option to have estimators work on specific sections of a project at the same time. Once the sections are complete, you can combine the separate bids into a single Bid for submittal. (Also known as "merging" Bids.)…

11 Configuring Your Firewall (Classic Products released prior to 12/31/2017) - OST QB DPC

Every On Center Software Classic product requires communication via the Internet to activate licenses. Clients must configure their networks appropriately or activation will fail. Communication is initiated from the client software (OST, QB, ELM, etc.) to…

12 Diagonal Scrolling Issues - OST

Issue On-Screen Takeoff is designed to scroll left and right when you press the <Shift> key, on the keyboard, while using the wheel on the mouse. On occasion a client may report that when they try the left/right scroll, their On-Screen Takeoff is scrolling…

13 Digital Takeoff Table Setup - OST DPC

Setting Up the Digital Takeoff Table™ is fairly straightforward. The following items are required for installation: The Digital Takeoff Table or Digital Takeoff Table 2 The Integration file - you can download it here Your computer's video card driver must…

14 Do On Center's Products Run on Windows 10? - OST QB DPC OASIS OTK

Question Does On Center support running its products on Windows 10? Discussion In a word, Yes. Oasis Takeoff Oasis Takeoff is Windows 10 ready. Oasis Takeoff System Requirements Classic Products On-Screen Takeoff/Digital Production Control v.3.93 and newer…

15 Extending the "Heartbeat" when using License Manager - ELM OST DPC QB

Generally speaking, On Center Software does not provide technical support for using OCS License Manger over a WAN/VPN connection. However, some clients' have provided feedback on methods to make this authorization process more successful. There are two ways,…

16 Hardware Recommendations - OST QB DPC OASIS OTK

Issue You're in the market for a new computer, monitor, mouse, printer, router, or some other hardware (including Tablet PCs) and want On Center to recommend a specific make or model or tell you whether a particular piece of hardware will work with our software.…

17 How does On-Screen Takeoff Calculate Linear Slope (Hips and Valleys, for example)? - OST

Some of our customers have questions about how On-Screen Takeoff calculates linear measurements when the linear is sloped, such as timbers/framing on a roof. Traditionally, estimators would use conversion charts to convert a plan measurement to the slope…

18 How to Change the "Registered To" Name in the Software - OST

The steps below explain how to change the Name or Company that shows when you click Help > About On-Screen Takeoff? without having to uninstall and then reinstall the program. Warning The following steps require you to modify the Windows registry. Modifications…

19 Improving End Users' Experience When Running Classic Products over Azure, Citrix, or Remote Desktop - OST QB DPC

Image Files Recommendations All image files should be stored in a central location, such as a central server available to all users. User should have full-edit rights to this location so they can convert non-TIF files to TIF format for improved performance.…

20 Improving the Performance of your On Center Software Products - OST DPC QB OASIS OTK

Question My application doesn't seem to be running as quickly as it used to. Do you have any suggestions? Answer Well, of course we do! The following are some tips that should improve performance of On Center Software products. Most of the information below…

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