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General FAQs

1 EMP - Searching kBase (Employee Version) Featured

FOR ON CENTER and CONSTRUCTCONNECT EMPLOYEE USE ONLY There are two ways to…

2 Getting Help and Contacting Support, Training, and Customer Success Featured

Getting Help and Support is just a phone call, e-mail, or click away! Note…

3 kBase Updates - New!!! (4/8/2022) Featured

Changes Starting in April 2022, we are making some big changes to kBase that…

4 Searching kBase Featured

There are two ways to search in the new kBase, inline and full-text search.…

5 Suggesting a Feature, Improvement, or Change to a Product Featured

If you have suggestions or comments on how we can improve the product, we would…

6 Ask a Trainer

If you have a question about how to perform takeoff or build an estimate, we…

7 Caching Issues - Old Pages Never Die

FOR ON CENTER & CONSTRUCTCONNECT EMPLOYEE USE ONLY Many times, when a site…

8 Changing and Resetting Your kBase Password

Changing Your Password Be sure you're logged into kBase, then click your name…

9 Cookies

We use cookies to understand how you use our site and to improve your experience.…

10 Getting Help for ConstructConnect's Other Products

Getting Help and Support is just a phone call, e-mail, or click away! ConstructConnect…

11 kBase Article Comments, Rating, and Corrections

Technical Support, How Do I...?, and Feature Requests If you need Technical…

12 KnowledgeBase Overview and Terms & Conditions

Searching Searching is the fastest way to find the information you need. Be…

13 Secure HTTP Pages

Issue You see a "Not Secure" warning about a web page on oncenter.com. Discussion…

14 Test Your Internet Speed

To verify your Internet connection is fast enough to communicate with On Center's…

15 What can you do if you are not receiving e-mails from On Center or ConstructConnect?

Common Issues You are not receiving fulfillment e-mails from Customer Service…

16 Why Renew Your Maintenance Subscription?

Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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