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General FAQs

1 Article Feedback - Suggestions

If you have any suggestions to make our documentation more helpful, or if (say it isn't so!) you find an error in any article, please send your feedback to: If you can include the Article reference number or the URL to the article…

2 KnowledgeBase Terms & Conditions

On Center Software (OCS) KnowledgeBase terms and conditions These terms and conditions (“Terms”) govern any comments, questions, reviews, suggestions, ideas, and other information you may post to these pages (“User Content”). These terms and conditions…

3 On Center Software KnowledgeBase

Welcome to the new home for On Center Software's (OCS') product documentation. Customize OCS Knowledge Center to design the experience that you want with the technology, products, and versions that you use and by creating your own collection of documents.…

4 On Center Software Main Office - Visitor Information

Visiting On Center Software? On Center's main office is located at: 8708 Technology Forest Place, Suite 175, The Woodlands, TX 77381 If you're flying into Houston, we recommend arriving at George Bush Intercontinental Airport (IAH). Directions from IAH 1.…

5 Registering for and Logging into On Center's kBase

Why would you want to register for On Center's KnowledgeBase? Good Question! Here's a few reasons: You can save articles as 'Favorites'. You can submit feedback on articles and rate their effectiveness. You can subscribe to articles and if they change, you…

6 Test Your Internet Speed

To verify your Internet connection is fast enough to communicate with On Center's servers, click the link below: OCS Speed Test You may be asked to provide this information to Technical Support if you are calling regarding performance/system response.

7 What to do if you are not receiving e-mails from On Center

Common Issues You are not receiving fulfillment e-mails from Customer Service (purchases). You do not receive update e-mails On Center Software sends regarding new versions. You completed the online PlanViewer form several times and still have not received…


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