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General FAQs

1 EMP - Searching kBase (Employee Version) Featured

FOR ON CENTER and CONSTRUCTCONNECT EMPLOYEE USE ONLY There are two ways to…

2 Getting Help and Contacting Support Featured

Getting Help and Support is just a phone call, e-mail, or click away! Note…

3 Searching kBase Featured

There are two ways to search in the new kBase, inline and full-text search.…

4 Suggesting a Feature, Improvement, or Change to a Product Featured

If you have suggestions or comments on how we can improve the product, we would…

5 Ask a Trainer

If you have a question about how to perform takeoff or build an estimate, we…

6 Caching Issues - Old Pages Never Die

FOR ON CENTER & CONSTRUCTCONNECT EMPLOYEE USE ONLY Many times, when a site…

7 Changing and Resetting Your kBase Password

Changing Your Password Be sure you're logged into kBase, then click your name…

8 Cookies

We use cookies to understand how you use our site and to improve your experience.…

9 kBase Article Comments, Rating, and Corrections

Technical Support and Feature Requests If you need Technical Support or want…

10 KnowledgeBase Overview and Terms & Conditions

Searching Searching is the fastest way to find the information you need. Be…

11 On Center Software Main Office - Visitor Information & Directions

Visiting On Center Software? On Center's main office is located at: 8708 Technology…

12 Registering for and Logging into On Center's kBase

Why would you want to register for On Center's KnowledgeBase? Good Question!…

13 Secure HTTP Pages

Issue You see a "Not Secure" warning about a web page on oncenter.com. Discussion…

14 Test Your Internet Speed

To verify your Internet connection is fast enough to communicate with On Center's…

15 What to do if you are not receiving e-mails from On Center

Note If you have recently registered for kBase, you will not receive an e-mail.…

 

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