General FAQs

If you have suggestions or comments on how we can improve the product, we would love to hear from you. From your application, click the Help > Request (a) Feature, or click http://www.oncenter.com/feature-request The On Center Software Request a Feature…

If you have any suggestions to make our documentation more helpful, or if (say it isn't so!) you find an error in any article, please fill out the "Comments". Note Please do not use "Comments" to request technical support or make product feature requests.…

Got a question about kBase, about a Product, or for Client Services or Sales? Just click the "Ask On Center" button next to the Search box. If you need Technical Support or Training assistance, please see: Contacting Technical Support - fill out the Support…

Technical Support is just a phone call, e-mail, or click away! Note Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page, located…

On Center Software (OCS) KnowledgeBase terms and conditions These terms and conditions (“Terms”) govern any comments, questions, reviews, suggestions, ideas, and other information you may post to these pages (“User Content”). These terms and conditions…

Welcome to the new home for On Center Software's (OCS') product documentation. Customize OCS Knowledge Center to design the experience that you want with the technology, products, and versions that you use and by creating your own collection of documents.…

Visiting On Center Software? On Center's main office is located at: 8708 Technology Forest Place, Suite 175, The Woodlands, TX 77381 If you're flying into Houston, we recommend arriving at George Bush Intercontinental Airport (IAH). Directions from IAH 1.…

Why would you want to register for On Center's KnowledgeBase? Good Question! Here's a few reasons: You can save articles as 'Favorites'. You can submit feedback on articles and rate their effectiveness. You can subscribe to articles and if they change, you…

To verify your Internet connection is fast enough to communicate with On Center's servers, click the link below: OCS Speed Test You may be asked to provide this information to Technical Support if you are calling regarding performance/system response.

Common Issues You are not receiving fulfillment e-mails from Customer Service (purchases). You do not receive update e-mails On Center Software sends regarding new versions. You completed the online PlanViewer form several times and still have not received…