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General FAQs

1 Getting Help and Support Featured

Getting Help and Support is just a phone call, e-mail, or click away! Note Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page…

2 Searching kBase Featured

There are two ways to search in the new kBase, inline and full-text search. Inline Search Start typing in the Search box and kBase will search Article Titles for a match. This is the recommended method for searching because it's faster and more predictable,…

3 Suggesting a Feature, Improvement, or Change to a Product Featured

If you have suggestions or comments on how we can improve the product, we would love to hear from you. Just click the button below... Submit Feature Request or type "http://www.oncenter.com/feature-request" in your Internet browser. This opens the feature…

4 Ask a Trainer

If you have a question about how to perform takeoff or build an estimate, we have an entire department of industry expert trainers ready to help, just click the button below and fill out the form. Ask a Trainer We'll do our best to answer your training questions…

5 Ask On Center

Got a question about a Product, for Client Services, or Sales? Just click the "Ask On Center" button next to the Search box. This opens the Support Case request form. Fill out the form as completely as possible and we will be in contact as quickly as we can!…

6 Caching Issues - Old Pages Never Die

FOR ON CENTER & CONSTRUCTCONNECT EMPLOYEE USE ONLY Many times, when a site is updated, file names are not changed, simply modified. Most internet browsers (Chrome, IE, Edge) "cache" files to make web pages open/display quicker. These browsers don't always…

7 Changing and Resetting Your kBase Password

Changing Your Password Be sure you're logged into kBase, then click your name in the upper-right corner. From the drop-down, select "My Account". In your Account screen, enter your current password and your new password. Scroll to bottom of form and click…

8 kBase Article Comments, Rating, and Corrections

Technical Support and Feature Requests If you need Technical Support or want to submit a product Feature Requests. Click a button below: Open a Support Case Submit Feature Request Rating Articles To rate any article, just click the rating stars and a pop-up…

9 KnowledgeBase Overview and Terms & Conditions

Searching Searching is the fastest way to find the information you need. Be sure to review Searching kBase for information using the Search function efficiently. This KnowledgeBase (or kBase) is grouped by OCS Products so you can quickly find the resources…

10 On Center Software Main Office - Visitor Information & Directions

Visiting On Center Software? On Center's main office is located at: 8708 Technology Forest Place, Suite 175, The Woodlands, TX 77381 If you're flying into Houston, we recommend arriving at George Bush Intercontinental Airport (IAH), you'll save some time…

11 Registering for and Logging into On Center's kBase

Why would you want to register for On Center's KnowledgeBase? Good Question! Here are a few reasons: You can save articles as 'Favorites'. You can submit feedback on articles and rate their effectiveness. You can set up your own, personalized RSS feed. MyOnCenter…

12 Test Your Internet Speed

To verify your Internet connection is fast enough to communicate with On Center's servers, click the button below: Google Speed Test You may be asked to provide this information to Technical Support if you are calling regarding performance/system response.…

13 What to do if you are not receiving e-mails from On Center

Note If you have recently registered for kBase, you will not receive an e-mail. You should be able to login within 24 hours of registering. If you are unable to log into kBase, send an e-mail to documentation@oncenter.com to check the status of your registration.…

 

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