General FAQs

1	EMP - Searching kBase (Employee Version) FOR ON CENTER and CONSTRUCTCONNECT EMPLOYEE USE ONLY There are two ways to…
2	Getting Help and Contacting Support, Training, and Customer Success Getting Help and Support is just a phone call, e-mail, or click away! Note…
3	Searching kBase There are two ways to search in the new kBase, inline and full-text search.…
4	Suggesting a Feature, Improvement, or Change to a Product If you have suggestions or comments on how we can improve the product, we would…
5	Ask a Trainer If you have a question about how to perform takeoff or build an estimate, we…
6	Caching Issues - Old Pages Never Die FOR ON CENTER & CONSTRUCTCONNECT EMPLOYEE USE ONLY Many times, when a site…
7	Changing and Resetting Your kBase Password Changing Your Password Be sure you're logged into kBase, then click your name…
8	Cookies We use cookies to understand how you use our site and to improve your experience.…
9	kBase Article Comments, Rating, and Corrections Technical Support, How Do I...?, and Feature Requests If you need Technical…
10	KnowledgeBase Overview and Terms & Conditions Searching Searching is the fastest way to find the information you need. Be…
11	On Center Software Main Office - Visitor Information & Directions Visiting On Center Software? On Center's main office is located at: 8708 Technology…
12	Registering for and Logging into On Center's kBase Why would you want to register for On Center's KnowledgeBase? Good Question!…
13	Secure HTTP Pages Issue You see a "Not Secure" warning about a web page on oncenter.com. Discussion…
14	Test Your Internet Speed To verify your Internet connection is fast enough to communicate with On Center's…
15	What can you do if you are not receiving e-mails from On Center or ConstructConnect? Common Issues You are not receiving fulfillment e-mails from Customer Service…

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