General FAQs

1	ALL - Suggesting a Feature, Improvement, or Change If you have suggestions or comments on how we can improve the product, we would love to hear from you. Just click the button below... or type "http://www.oncenter.com/feature-request" in your Internet browser. This opens the feature request page. Provide…
2	Article Feedback If you have any suggestions to make our documentation more helpful, or if (say it isn't so!) you find an error in any article, please fill out the "Comments". Note Please do not use "Comments" to request technical support or make product feature requests.…
3	Ask On Center Got a question about a Product, for Client Services, or Sales? Just click the "Ask On Center" button next to the Search box. This opens the Support Case request form. Fill out the form as completely as possible and an appropriate person will be in contact…
4	Contacting Technical Support Technical Support is just a phone call, e-mail, or click away! Note Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page, located…
5	KnowledgeBase Terms & Conditions On Center Software (OCS) KnowledgeBase terms and conditions These terms and conditions (“Terms”) govern any comments, questions, reviews, suggestions, ideas, and other information you may post to these pages (“User Content”). These terms and conditions…
6	On Center Software KnowledgeBase Welcome to the new home for On Center Software's (OCS') product documentation. Customize OCS Knowledge Center to design the experience that you want with the technology, products, and versions that you use and by creating your own collection of documents.…
7	On Center Software Main Office - Visitor Information Visiting On Center Software? On Center's main office is located at: 8708 Technology Forest Place, Suite 175, The Woodlands, TX 77381 If you're flying into Houston, we recommend arriving at George Bush Intercontinental Airport (IAH). Directions from IAH 1.…
8	Registering for and Logging into On Center's kBase Why would you want to register for On Center's KnowledgeBase? Good Question! Here's a few reasons: You can save articles as 'Favorites'. You can submit feedback on articles and rate their effectiveness. You can subscribe to articles and if they change, you…
9	Test Your Internet Speed To verify your Internet connection is fast enough to communicate with On Center's servers, click the link below: OCS Speed Test You may be asked to provide this information to Technical Support if you are calling regarding performance/system response.
10	What to do if you are not receiving e-mails from On Center Common Issues You are not receiving fulfillment e-mails from Customer Service (purchases). You do not receive update e-mails On Center Software sends regarding new versions. You completed the online PlanViewer form several times and still have not received…