On Center Home | MyOnCenter Portal | REQUEST A DEMO | CONTACT | SALES: 1-866-627-6246
 
 
Advanced
How to use Search
Browse Ask On Center


Tools
Table of Contents

General FAQs

1 ALL - Suggesting a Feature, Improvement, or Change Featured

If you have suggestions or comments on how we can improve the product, we would love to hear from you. Just click the button below... Submit Feature Request or type "http://www.oncenter.com/feature-request" in your Internet browser. This opens the feature…

2 Ask a Trainer

If you have a question about how to perform takeoff or build an estimate, we have an entire department of industry expert trainers ready to help, just click the button below and fill out the form. Ask a Trainer We'll do our best to answer your training questions…

3 Ask On Center

Got a question about a Product, for Client Services, or Sales? Just click the "Ask On Center" button next to the Search box. This opens the Support Case request form. Fill out the form as completely as possible and an appropriate person will be in contact…

4 Changing and Resetting Your kBase Password

Changing Your Password Be sure you're logged into kBase, then click your name in the upper-right corner. From the drop-down, select "My Account". In your Account screen, enter your current password and your new password. Scroll to bottom of form and click…

5 Contacting Technical Support

Technical Support is just a phone call, e-mail, or click away! Note Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page, located…

6 kBase Article Comments/Suggestions

kBase Article Comments/Suggestions If you have any suggestions to make our documentation more helpful, or if (say it isn't so!) you find an error in any article, fill out the comment form at the bottom of the article. If the feedback form doesn't provide…

7 KnowledgeBase Terms & Conditions

On Center Software (OCS) KnowledgeBase terms and conditions These terms and conditions (“Terms”) govern any comments, questions, reviews, suggestions, ideas, and other information you may post to these pages (“User Content”). These terms and conditions…

8 On Center Software KnowledgeBase

Welcome to the new home for On Center Software's (OCS') product documentation. Customize OCS Knowledge Center to design the experience that you want with the technology, products, and versions that you use and by creating your own collection of documents.…

9 On Center Software Main Office - Visitor Information & Directions

Visiting On Center Software? On Center's main office is located at: 8708 Technology Forest Place, Suite 175, The Woodlands, TX 77381 If you're flying into Houston, we recommend arriving at George Bush Intercontinental Airport (IAH), you'll save some time…

10 Registering for and Logging into On Center's kBase

Why would you want to register for On Center's KnowledgeBase? Good Question! Here's a few reasons: You can save articles as 'Favorites'. You can submit feedback on articles and rate their effectiveness. You can subscribe to articles and if they change, you…

11 Test Your Internet Speed

To verify your Internet connection is fast enough to communicate with On Center's servers, click the button below: Google Speed Test You may be asked to provide this information to Technical Support if you are calling regarding performance/system response.…

12 What to do if you are not receiving e-mails from On Center

Note If you have recently registered for kBase, you will not receive an e-mail. You should be able to login within 24 hours of registering. If you are unable to log into kBase, send an e-mail to documentation@oncenter.com to check the status of your registration.…

 

Something Wrong with this Article? Let us Know! Copyright 2018 - On Center Software, Inc. All Rights Reserved.
Be sure to rate this article if you found it helpful! Click "Tools" and "Rate this article" (no account required).