Your software includes built-in security to prevent it from being used/distributed without being licensed (paid for).  Your activation key IS your license for all intents and purposes so you need to secure and manage it accordingly.  Activation codes work with On Center Software products released after December 2012 - if you are not using the latest releases, please contact Client Support at 866.689.5687.  If you are using a dongle-based version of the software, please review: Authorization Issues - Troubleshooting (Dongle-based licensing).

 

If you're having trouble activating the license manager itself, please see: Troubleshooting License Manager Activation.

 

This troubleshooting document covers the most common reasons for licensing problems.  Please review this information with your IT person or Network Administrator.  After review, if you are still unable to activate your software, please contact our Support group.

How do I know when I am authorized?

To use the full features of your program, such as the ability to make changes, edit Bids, Conditions, Master records, or change quantities, you must have a valid license.  This is known as being authorized or authorization.

 

When you are not authorized you will see a message in the bottom right corner of your program indicating "(no license)".

 

 

Once you are authorized this indicator shows which features you have purchased:

 

tko = Takeoff mode (On-Screen Takeoff)

dpm = Project Manager role (Digital Production Control)

dpc = Foreman role (Digital Production Control)

sro = Online Services (On-Screen Takeoff, Digital Production Control)

est = Estimating mode (Quick Bid)

srq = Online Services (Quick Bid)

 

 

What is my Activation Code?

Your company's activation code are available by logging into On Center's customer portal, MyOnCenter.com.

 

Only certain people from a company are registered for the portal - if you need access, please contact your Account Manager at On Center Software.  

 

Activation codes are not provided via phone or e-mail at any time.

LAN Connection Issues/Firewalls

The number one reason for licensing failure is that there is a firewall blocking Internet or internal network access.  If the program returns an error message about not being able to contact the authorization server or validate a license, disable any Internet security utilities such as Norton Internet Security™, McAfee® Personal Firewall, or Panda Security Firewall and try again.  You may need to contact your network administrator or IT person to disable local and network firewalls for testing purposes.

 

If the program successfully activates, re-enable the security software and contact your security product support for assistance with configuring your security product to allow On Center application to access your Internet connection (see the link in the section below for details).  If the program still cannot activate or if your the PC is connected to a Local Area Network (LAN), contact the IT department or Network Administrator to ensure there is no network level protection or Group Policy interfering with your computer's Internet connection.


Your computer must be able to communicate with titan.oncenter.com and eve.oncenter.com .

Configure your firewall

Please see the FAQ Firewall Exceptions - All Products for information on what specific ports and processes must be allowed through your firewall.

 

For information on configuring your firewall, contact the vendor.  On Center Software does not sell or distribute firewall software and we are unable to provide technical assistance with the installation, configuration, maintenance, or troubleshooting of firewalls.  Your firewall vendor is best equipped to troubleshoot their software and provide technical support.

 

Incorrect/Invalid Code

The 2nd most likely cause of licensing issues is attempting to activate an incorrect or invalid code.  Make sure you are trying to activate the most recent code provided by On Center Software, if in double, call us!

 

Activation codes are VERSION specific - you cannot use a code provided for version 3.7 to activate 3.9, for example.  Even if your company is eligible for a particular version, if your license code doesn't support that version, you won't be able to activate it.  You'll just need to contact On Center and we will send your new codes to the Primary Contact on your account.

 

Double check that the code you are trying to activate is typed in correctly (copying and pasting from the e-mail containing the activation codes is recommended) - pay particular attention to '0' (zero) versus 'O' (letter) and "1" (one) and "I" or "L" (letters).

Trying to Activate a Standalone License in a Virtual PC

To use any On Center Software applications in any virtual environment (Parallels, Virtual PC, Citrix, VMWare, etc.) your company must use Enterprise License Manager.  On Center disables the ability to use Individual (standalone) Activation Codes when the applications are installed in ANY virtual environment.

 

Some newer Windows 8 Tablets, specifically the Microsoft Surface Pro, run some third-party software, such as On Center's in a special, virtualized 'session'.  YOU CAN license On Center Software products in this environment but you can only use FLOATING licenses off Enterprise License Manager (you cannot use standalone license codes or BORROWED licenses).  If the "LOCAL" Tab and 'Borrow' options are disabled/not accessible, the product is being run in a way that is identified as a 'virtual' session.

Error message - License Code already Activated on another computer

Only one machine can be activated using an activation code at any one time.  You must return (deactivate) the code before using it on another machine.  On Center is unable to return the license for you - you must return to the activated machine and return the license.  Please see the product's User Guide for instructions on returning a license.

 

Cannot Connect to License Manager

Connections to the license manager can fail for a number of reasons.  Please review each of the possible issues below, make the necessary changes, and try to authorize the program again:

Cannot Borrow a license

There are several reasons you may not be able to borrow a network/license manager license:

Error message when Floating/Borrowing a License

When trying to use a license from Enterprise License Manager, if you receive an error message indicating your license cannot be validated, there are a few ADDITIONAL things to check (review the above information first):

Authorization Error Messages

Most activation error messages are self-explanatory.  Below are the most common and what you can do to remedy them.

 

Error Message

 

Suggested Action

 

This activation code is not valid.  Please verify you are using the most recent activation code provided by On Center Software.  If you need further assistance, please contact Technical Support for assistance at 866-689-5687.

Double-check the activation code you have entered.  Make sure all letters/numbers are entered correctly.  If possible, copy and paste the code rather than typing.

This activation code is expired.  Please verify you are using the most recent activation code provided by On Center Software.  If you need further assistance, please contact Technical Support for assistance at 866-689-5687.

Verify you are using the most recent activation code issued by On Center Software - when a license is made 'permanent', a new code is issued.

This activation code has already been activated and cannot be activated until it is deactivated on the other machine.  If you need further assistance, please contact Technical Support for assistance at 866-689-5687.

This code was activated on another computer.   You must deactivate the license on the first computer which returns the license to On Center Software.   Then you will be able to authorize a different computer.   If you do not have access to the old computer, you will have to wait 30 days before On Center Software can issue a new activation code.

This activation code is no longer valid and will be removed from the system.  If you need further assistance, please contact Technical Support for assistance at 866-689-5687.

A code that was previously activated has been revoked by On Center Software.   More than likely, it was a temporary code or there was a change to the license and a new code was issued.

Cannot connect to the On Center Software Licensing servers.  Please check your Internet connection and try again.  If you need further assistance, please contact Technical Support for assistance at 866-689-5687.

It is possible that your Internet connection is down or a firewall is preventing the application from contacting our servers.  Verify that your computer can communicate with titan.oncenter.com  and that the application is not blocked from accessing this address.

Stand-alone licenses are validated over Port 8888.

Network licenses are validated over Port 80.

Application was unable to retrieve a license from the Enterprise License Manager. Please contact your Network Administrator for assistance or contact Technical Support at 866-689-5687.

Advise the Enterprise License Manager administrator that they need to restart the license manager.   Instructions are located in the license manager's User Guide.

One or more of the License Manager components is not responding.  Please restart the License Manager service on the server and re-read licenses in the LM Utility.  If you need further assistance, please contact Technical Support for assistance at 866-689-5687.

Advise the Enterprise License Manager administrator that they need to restart the license manager.   Instructions are located in the license manager's User Guide.

Your license file could not be validated. Please verify you are using the most recent Activation Code provided by On Center Software, ensure you are connected to the Internet and reauthorize the Enterprise License Manager. If you need further assistance, please contact Technical Support for assistance at 866-689-5687.

A code that was previously activated cannot be validated.  Every 30 days, all licenses must be validated to ensure they are valid and up-to-date.

 

 

 

last updated: January 6, 2013