Authorization Help

The following steps will allow you to authorize your software with a dongle or on a trial basis. If your company uses floating licenses or a server to authorize you will need to contact Technical Support during the hours listed here. This troubleshooter requires that you know your company’s Client ID number. If you are an Online Plan Service customer user you may find this number by clicking ‘Install Software’ on the left hand side of your home page. You must be logged on as a computer administrator to complete the advanced steps of this troubleshooter.

If you purchased your software through a Timberline reseller you must contact Technical Support instead of using this web page.

This troubleshooter is designed to work with the current release versions of On Center Software products. If you are not using the latest releases you may contact your account manager by calling 800-880-8254 during normal business hours.

How do I know when I am authorized?

In order to use the full features of your program, such as the ability to make changes to conditions or master items and change quantities, you must have a valid license. This is known as ‘being authorized’ or ‘authorization’. When you are not authorized you will see a message in the bottom right corner of your program saying ‘no license’.

Once you are authorized this message should change to say something like ‘tko’, ‘est’, ‘sve’, or ‘dpc’, depending which features you have purchased.

If the bottom right hand corner of your program says ‘no license’ right now you should continue to Section 1: Setup and Install.