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Frequently Asked Questions

1 ALL - Suggesting a Feature, Improvement, or Change Featured

If you have suggestions or comments on how we can improve the product, we would love to hear from you. Just click the button below... Submit Feature Request or type "http://www.oncenter.com/feature-request" in your Internet browser. This opens the feature…

2 ALL - Hardware Recommendations

Issue You're in the market for a new computer, monitor, mouse, printer, router, or some other hardware (including Tablet PCs) and want On Center to recommend a specific make or model or tell you whether a particular piece of hardware will work with our software.…

3 ALL - Suggestions for Improving Computer Performance

Symptom Your computer is running slower than it used to (not just On Center's programs, but the whole enchilada!). If it's just Oasis Takeoff, On-Screen Takeoff, DPC, or Quick Bid that are running slower than expected, see the Related Article below. Cause…

4 ALL - Using a Tablet PC with On Center's Products

Questions Can On Center recommend a Tablet PC for me to buy to use with your programs? (answered below) Does On Center recommend the Microsoft Surface Pro? (also answered below) What about Apple products? (see ALL - Using Apple hardware (a MAC) with On Center's…

5 ALL - Using Apple hardware (a MAC) with On Center's Products

Question Does On Center Software permit/support running its products on Apple products such as MACs, iPads, and iPhones? Answer Yes, but that "yes" is qualified. On Center Software supports installing some products within a virtual Windows machine, on Appleā„¢…

6 ALL - Using Citrix & Terminal Services with On Center's Products

Question Can I run On Center Software Products in a Citrix, Terminal Services, or Remote Desktop Services environment? Answers Oasis Takeoff - No. The program is designed to run on a desktop operating system and is installed in each user's App folder. This…

7 ALL - Using Multiple Monitors to Increase Efficiency

Using more than one monitor really helps you get even more out of On Center's products. The more electronic 'real estate' available, the better. On Center Software does not assist with setting up, configuring, or troubleshooting multiple monitor environments…

8 ALL - Using Touch-enabled Screens with On Center's Products

Issue With the release of new touch-friendly operating systems, such as Windows 8-10, more and more people are hopping on the "touch" bandwagon. You may be wondering if On Center Software products work with Touch-enabled devices. Discussion Well...this is…

9 ALL - Windows 10

Question Does On Center support running its products on Windows 10? Discussion Yes. Oasis Takeoff Oasis Takeoff is Windows 10 ready. Oasis Takeoff System Requirements Classic Products On-Screen Takeoff/Digital Production Control v.3.93 and Quick Bid v.4.95…

10 CLS - What is Virtualization and Why Bother?

What is Virtualization? Virtualization is running an operating system within the confines of another operating system. Clear as a bell, right? OK, so...every computer runs an operating system that is installed on its hard drive - many are Windows of some…

11 Contacting Technical Support

Technical Support is just a phone call, e-mail, or click away! Note Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page, located…

12 OAS - How Does On Center Keep My Data Safe?

Question What does On Center do to ensure my 'cloud' data is secure? Response On Center understands that your data is of vital importance to your business. Data security is critical, and responsibility for that security is shared between you and On Center.…

13 OAS 15 - Resetting Your Oasis Platform Password

It happens to the best of us. We all forget our password one day. If you forget your Oasis Platform password, you can reset it easily. Also, if your Oasis Admin setup your account for your, he or she may not have sent you your password before providing you…

14 OTK - Configuring your Firewall (Oasis Takeoff)

Firewall Exceptions Note Your firewall is your company's property and not something that On Center can configure or troubleshoot. If you need assistance with configuring or troubleshooting network connections, please contact a qualified IT professional. The…

15 OTK - Handling more than one scale on a single Plan

Sometimes, Architects include details in different scales on the same Sheet, Oasis Takeoff supports one Scale per sheet (this way, you don't have to set the scale on every piece of takeoff you draw). This articles explains how you can use these multi-scaled…

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