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Invalid Printer Causes Slow Performance - OST QB DPC

Reference Number: AA-02107 Views: 2156 Created: 03/23/2018 01:52 pm Last Updated: 07/09/2020 11:49 am 0 Rating/ Voters

Symptoms

Generating Quick Bid Reports takes 30 seconds or more for a single report, or

Clicking the Image Tab in On-Screen Takeoff takes 15 seconds or more to show the preview of a single Page.

Discussion

During initialization of the Image Tab and generation of Reports, the programs are polling the default printer to determine certain parameters. If this is a printer that has been removed from the machine or is not currently connected (such as a network printer) the programs will take 15 - 30 seconds or longer to perform tasks such as opening the Image Tab or previewing a report.

Resolution

To resolve this issue, set a different printer as the DEFAULT in Windows Control Panel.

If the problem persists in On-Screen Takeoff, you may need to delete the following registry keys:

Warning
The following steps require editing the Windows Registry. Modifications to the Windows registry, if not done correctly, can cause serious problems with Windows, including leaving your computer in an unusable state. Please contact an IT Professional to assist you. Only a Windows Administrator can perform Registry edits correctly.

HKEY_CURRENT_USER\Software\On Center Software\On-Screen Takeoff 3\Options\PageSetup\_DefaultImagePrinterName

HKEY_CURRENT_USER\Software\On Center Software\On-Screen Takeoff 3\Options\PageSetup\_DefaultReportPrinterName



 

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