Once Enterprise License Manager is installed and you've configured your firewalls/security settings, before end users can pull licenses for their programs, the product codes must be activated which 'loads' the licenses on the server. This is known as Activating Licenses or Authorizing the License Manager. After activating the product license codes, users can begin authorizing the programs.
To activate Enterprise License Manager licenses, you will need:
- Authorization Key - a unique twenty-five digit number provided by On Center Software that identifies each license.
- Internet access - your server must e able to communicate with On Center Software's licensing servers (titan.oncenter.com) over port 80. It is not possible to activate the license manager without an Internet connection.
- Each workstation must be connected to the Internet so the product (OST, QB, DPC) can VALIDATE the license. Information on authorizing individual workstations is in the next chapter and each product's Help documentation.
The LMAdmin service is automatically configured by the Activation Utility the first time the utility is used to activate license codes. The LMAdmin service must not be running the first time you use the activation utility. After the initial installation, once the activation utility has activated any code, you will manually start the LMAdmin service. LMAdmin should start automatically in the future upon rebooting the server, if you've followed our installation instructions.
Activating Enterprise License Manager License
Double-click on the Enterprise License Manager shortcut on the Server's desktop (if the activation utility is not already running), the Enterprise License Manager license activation utility opens.
Enter in the first Activation Code provided by On Center Software in the box (when entering an activation code, it is easier and more accurate to copy and paste the code versus typing it in) Don't click "Activate", yet!
Click Allow Borrowing Licenses if end users are to be allowed to check out licenses for off-network use (see Related articles for more information on the difference between floating and borrowing licenses). If you activate a feature without clicking "Allow Borrowing Licenses" first, you must Return the code then reactivate it to enable borrowing. You can only do this once the LMAdmin service is running.
Click Activate- Enterprise License Manager sends this Activation Code to On Center Software's authorization system to 'fulfill' the activation request.
If this is the first time the activation utility has been used to activate any code, the following confirmation will indicate that the LMAdmin service is properly configured: The LMAdmin service must be started before users can access the licenses.
Once validated, the code is added to the Activated Codes list and the licensed Features are shown in the Features section.
Enter the Authorization Codes for any additional products or features to activate
Remember to check "Allow Borrowing Licenses" before activating a code if you want to allow borrowing.
When you highlight a code/line in the "Activated Codes" list, Enterprise License Manager shows 'tko', 'dpc-foreman', 'dpm', 'est', 'sro', and/or 'srq' in the Feature in Use section.
Once you have activated all the codes you've been provided you will need to start the LMAdmin service using Windows Services. This is a little different in each version of Windows - what you will have to do is bring up Computer Services, find "LMAdmin", right-click and select "Start". See your Windows Help documentation for more information. By default, this service is named "lmadmin" however it is possible you changed the name of the service to something else.
If you have configured LMAdmin to 'run as service' during installation, it will automatically start up when the server is rebooted - manually starting LMAdmin is only required after initial installation.
Next, use the LMAdmin utility (detailed in Related articles) to re-read license files to make these licenses available to the end users.
The primary reasons for authorization difficulty are:
- Not following the installation or activation instructions carefully. They are written in a specific order and must be followed in that order or you will perform a step out-of-sequence which may create an unworkable installation.
- Incorrect Authorization key (typed incorrectly, inactive/blocked, already activated)
- No Internet connection, or...
- Firewall blocking Internet communication (Port 80 is required for activating codes) (see Related articles for security and firewall settings)
- User other than System Administrator installed product or is attempting to activate codes
- Product installed in a virtual environment. To use ELM on a virtual server, you must use the Virtual Server Edition - contact your Account Manager for information this upgrade.
See Related articles for Troubleshooting Licensing Issues.
If you need to move your ELM to a different server or when it comes time to activate new codes (prior to an upgrade to the software), you will need to return your codes from the first server before attempting to activate on the new server.
Configuring your Firewall