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Contacting Technical Support

Reference Number: AA-00210 Views: 21218 Last Updated: 07/29/2016 12:41 pm 0 Rating/ Voters

Technical Support is just a phone call, e-mail, or click away!

Many user questions (How to's) can be answered in our Training Videos and User Guides.  Training Videos and User Guide links are available on each product's "Product Information" page, located in the Table of Contents (on the left side of this page) and are always a click away in the application (under "Help").

Do you have a Idea to make our software even better?   Submit a Feature Request today!   (You can also click the "Request a Feature" option in any On Center product.)

Contact Support

Clients who maintain a Maintenance Subscription with On Center Software are welcome to contact our Support group.  If you have allowed your Maintenance Subscription to lapse, you can renew by contacting our Client Services staff at 866-426-2447.

On Center's professional Support staff is available Sunday 6:00 p.m. (CST) through Friday 10:00 p.m. to assist you with your software concerns.


Send an e-mail to:

Be sure to include your name, your Company Name, and the Product about which you are contacting us.

Remote Help

Click here if you are working with a Support Representative and he or she asks you to join a remote session.

You will need the code provided to you by Technical Support to join the remote session.


U.S. toll free: 866-689-5687

International Support Numbers:

Australia:  1800 460 836

South Africa:  0800 983 777

United Kingdom:  0800 404 7754

New Zealand:  0800 453 050

Open a Support Case

Click the link below to open a Support Case.  One of our professional technical support representatives will respond as quickly as possible.

Open a Support Case

Cases are worked in the order they are received.  You should expect a response within 24 hours (business days).  If this is an emergency, please call.


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