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Getting Help and Support

Reference Number: AA-00210 Views: 29166 Created: 01/11/2016 03:31 pm Last Updated: 09/10/2018 08:45 am 100 Rating/ 1 Voters

Getting Help and Support is just a phone call, e-mail, or click away!

Note


Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page (click the buttons above) and are always a click away in the application (under "Help").

How Do I...? (Training Request)

Have a question on how to accomplish something or use some feature in your product?  

How Do I...?

or type "https://www.oncenter.com/contact/training-request" in your Internet browser.

(You can also click the "How Do I..." option in any On Center product.)

Feature Requests (New Functionality or Changes to Existing)

Do you have an Idea to make our software even better?  

Submit Feature Request

or type "http://www.oncenter.com/feature-request" in your Internet browser.

(You can also click the "Request a Feature" option in any On Center product.)

Contact Customer Success

If you are looking to purchase products or licenses, setup trials for different products, need access to MyOnCenter.com, or have other questions for Sales, contact our Customer Success Team at: 866-627-6246.

Contact Technical Support

Clients who maintain a Maintenance Subscription with On Center Software are welcome to contact our Support group.  If you have allowed your Maintenance Subscription to lapse, you can renew by contacting our Client Services staff at 866-426-2447.

On Center's professional Support staff is available Sunday 6:00 p.m. (CST) through Friday 10:00 p.m. to assist you with your software concerns.

Existing Issue - Already Working With a Tech

Allow a Tech Remote Access to Your Computer

Link to join a Remote LogMeIn Session

Join Session if you are working with a Support Representative and he or she asks you to join a remote session.

You will need the code provided to you by Technical Support to join the remote session.

New Issues

Open a Support Case

Click the button below to open a Support Case.  One of our professional technical support representatives will respond as quickly as possible.

Open Support Case 


Cases are worked in the order they are received.  You should expect a response within 24 hours (business days).  If this is an emergency, please call.

Send an e-mail

Send an e-mail to: support@oncenter.com

Be sure to include your name, your Company Name, and the Product about which you are contacting us.

Give us a Call

U.S. toll free: 866-689-5687

International Support Numbers:

Australia:  1800 460 836

South Africa:  0800 983 777

United Kingdom:  0800 404 7754

New Zealand:  0800 453 050


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