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Contacting Technical Support

Reference Number: AA-00210 Views: 15731 Last Updated: 08/16/2017 02:41 pm 0 Rating/ Voters

Technical Support is just a phone call, e-mail, or click away!

Note
Many user questions (How to's) can be answered in our Training Videos and User Guides.  Training Videos and User Guide links are available on each product's "Product Information" page, located in the Table of Contents (on the left side of this page) and are always a click away in the application (under "Help").

Do you have a Idea to make our software even better?  

Link to submit a Feature Request

or type "http://www.oncenter.com/feature-request" in your Internet browser.

(You can also click the "Request a Feature" option in any On Center product.)

Contact Support

Clients who maintain a Maintenance Subscription with On Center Software are welcome to contact our Support group.  If you have allowed your Maintenance Subscription to lapse, you can renew by contacting our Client Services staff at 866-426-2447.

On Center's professional Support staff is available Sunday 6:00 p.m. (CST) through Friday 10:00 p.m. to assist you with your software concerns.

Open a Support Case

Click the button below to open a Support Case.  One of our professional technical support representatives will respond as quickly as possible.

Link to open a Support Case

Cases are worked in the order they are received.  You should expect a response within 24 hours (business days).  If this is an emergency, please call.

e-mail

Send an e-mail to: support@oncenter.com

Be sure to include your name, your Company Name, and the Product about which you are contacting us.

Remote Help

Link to join a GoToAassist Session

Click here if you are working with a Support Representative and he or she asks you to join a remote session.

You will need the code provided to you by Technical Support to join the remote session.

Phone

U.S. toll free: 866-689-5687

International Support Numbers:

Australia:  1800 460 836

South Africa:  0800 983 777

United Kingdom:  0800 404 7754

New Zealand:  0800 453 050















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