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CLS - Product End of Life (Sunset Plan)

Reference Number: AA-00209 Views: 1352 Last Updated: 11/10/2016 09:50 am 0 Rating/ Voters

On Center Software is committed to providing award-winning products and services. To that end, we must occasionally take an inventory of our product versions to determine those that need to be retired (or ‘sunset’). On Center remains focused on current technology and advancing/improving our software - that cannot be done if we continue to support out-dated versions of our software. So our clients understand which products are supported, we've published this "End of Life" FAQ.

Products that use a dongle (or On Center License Manager) for licensing.

Warning
Effective 5/16/2016, On Center Software no longer supports any version of On-Screen Takeoff, Quick Bid, or Digital Production Control that uses a dongle or is licensed through "OCS License Manager". The server that supported dongle-based licensing (including OCS License Manager) is inoperable. This server was officially retired February 29, 2016, but kept online to give our clients time to make the necessary upgrades to update their software. It is now a necessity that you upgrade your software to continue using your product.

Please contact our Client Services Team at 866.426.2447 for information on migrating to a current, supported version of your software.

Products limited to "retired" versions of Windows

Microsoft has a two-stage retirement plan for its products. First is the end of "Mainstream" support, the second is the end of "Extended" support.

As Microsoft officially ends Mainstream support for an operating system, On Center will no longer test new products on that operating system. You'll be able to continue using any product that was supported on an operating system out of Mainstream support, at the time of that product's release, however On Center's ability to provide technical support for those products is limited to licensing the product, and providing basic troubleshooting assistance.  Advanced technical support including defect reports, crash-troubleshooting, and installation issues cannot be supported for products limited to running on a version of Windows not under "Mainstream" support with Microsoft.  (Simply put, if there’s a problem caused by the version of the operating system and that operating system is no longer under “Mainstream Support” with Microsoft, On Center will not be able to investigate or fix that issue.)

When Microsoft officially ends Extended support for an operating system, On Center considers products limited to installation on that OS (or earlier OSes) retired. Products that run only on operating systems no longer supported by Microsoft (or earlier operating systems) will be 'sunset', and On Center will no longer distribute or provide technical support for those products. This includes licensing, installation (including product downloads), and any issues, concerns, defects, or feature requests.

We routinely update our System Requirements for the current versions of our products and it is important to check those Requirements before installing any software, (see Related articles).

Note
For information about Microsoft’s Product Support/Sunset policies, visit:

http://support.microsoft.com/lifecycle/

Examples

  • Let’s say Microsoft ends "Mainstream" support for Windows XYZ on December 25, 2015, effective that date, On Center would no longer test new products or upgrades on Windows XYZ.  Would new releases work on Windows XYZ? Maybe, but On Center would not certify new releases on that OS and if you call Tech Support to report an issue, if it cannot be reproduced on a support version of Windows, we would not be able to log a defect, investigate the cause, or work on fixing the issue.  Support cannot assist with installing or troubleshooting the products on an Operating System that is not under mainstream support, although we can provide you with the links to download the software and provide general assistance with using the product.
  • Let’s continue with Windows XYZ and say its “Extended” support ended on Dec 25, 2020.  On that day, On Center would stop distributing and supporting any versions of our software that were limited to Windows XYZ and earlier operating systems (Windows XYZ was the highest operating system, On-Screen Takeoff 3.8 was certified for, for example so that version of OST would be pulled from the market).
    If you called Technical Support with a problem, our Support department will do their best to assist you, but the answer may be 'you need to upgrade to a newer version of OCS software' or even ‘you need a new operating system’.

Windows 7 Exception

Because Windows 7 continues to be a very popular operating system, even though it has fallen off of “Mainstream Support” with Microsoft, On Center is going to continue to provide full technical support for new products running on this operating system.  Once On Center determines that the number of users using this operating system falls below a certain threshold, we will begin our normal ‘sunsetting’ of products limited to or installed on this operating system.

How Does This Affect You?

Now, you're probably going to ask, "Will my software simply 'stop' working on the date Microsoft ends Mainstream Support or Extended Support?" No, of course, not. In fact, it's likely that nothing is going to change except that On Center will no longer be testing new releases against that operating system, nor will we register new ‘bugs’ that can only be reproduced on that operating system.  On Center will also not support installation of products on operating systems not under “Mainstream” support with Microsoft.

What can I do if the version I’m using is no longer support?

This depends on if you kept current with your Maintenance agreement with On Center Software.

  • If you have remained current with your Maintenance Subscription (and are using a supported Operating System), we have versions of our Classic Products ready for you.  Please contact our Renewals group at 866.426.2447 and we’ll help you upgrade to the latest versions.
  • If you have allowed your Maintenance Subscription to expire, your Maintenance contract's expiration date determines the highest version of the software for which you are eligible.  On Center may no longer distribute a version of your product that will work on the version of Windows you are using.  You’ll need to discuss your options with Client Services at 866.426.2447.

Below is a listing of various versions of On-Screen Takeoff (Digital Production Control) and Quick Bid, and when support is expected to end for each and what you can do if you are using outdated versions. 

On-Screen Takeoff® & Digital Production Control™

Version Sunset Date Highest version of Windows Support If you are not under a Maintenance Subscription
3.93 n/a Windows 10 n/a
3.92 n/a Windows 8.1 *
3.91 n/a Windows 8 (not 8.1), so effectively, Windows 7 *
3.9 n/a Windows 8 (not 8.1), so effectively, Windows 7 *
3.8.2 1/14/2020 Windows 7 *
3.8.1 or 3.8.0 12/31/2015 Windows 7 You may upgrade to OST 3.8.2 *
3.7.2 1/14/2020 Windows 7 *
3.7.0 or 3.7.1 12/31/2015 Windows 7 You may upgrade to OST 3.7.2 *
3.6.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
3.5.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
3.4.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
3.3.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
3.2.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
3.1.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
3.0.x 7/4/2014 Windows 2000 Please contact Client Services at 866-426-2447 for assistance.
2.x 7/4/2014 Windows 2000 Please contact Client Services at 866-426-2447 for assistance.
1.x 7/4/2014 n/a Please contact Client Services at 866-426-2447 for assistance.

Quick Bid®

Version Sunset Date Highest version of Windows Support If you are not under a Maintenance Subscription
4.95 n/a Windows 10
4.94 1/10/2023 Windows 8 (not 8.1), so effectively, Windows 7 *
4.93 1/14/2020 Windows 7 *
4.92 1/14/2020 Windows 7 *
4.91.2 1/14/2020 Windows 7 *
4.91.1 or 4.91.0 12/31/2015 Windows 7 You may upgrade to QB 4.91.2 *
4.9.2 1/14/2020 Windows 7 *
4.9.1 or 4.9.0 12/31/2015 Windows 7 You may upgrade to QB 4.9.2 *
4.8.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.7.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.6.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.5.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.4.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.3.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.2.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.1.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
4.0.x 7/4/2014 Windows XP Please contact Client Services at 866-426-2447 for assistance.
3.x 7/4/2014 Windows 2000 Please contact Client Services at 866-426-2447 for assistance.

* - see the information below regarding Windows 8, 8.1, and 10 support.

Additional Information

  • If you don't upgrade all dongle-based software on or before July 13, 2016 (or within 60 days since the last time you authorized your software), you product will return to "No License" mode and its usability will be limited.
  • Replacement builds (where first two digits don't change) typically do not require database upgrades, they simply change the way the products are licensed.
  • If your company uses On Center License Manager, your IT department must replace that product with Enterprise License Manager before you upgrade - supported versions of OST/QB/DPC do not work with OCS License Manager.
  • You will need to upgrade your computer/operating system to a version of Windows supported by Microsoft to install newer versions of our products - be sure to check System Requirements because they have likely changed since the last time you installed software.
  • If you choose not to upgrade, you can continue to use your software with the understanding that we provide no support (technical or authorization) for ‘unsupported’ products, we cannot distribute them, and you will not be able to authorize your software.

Frequently Asked Questions Regarding "Sunsetting", Versions, and Windows...

Are On Center Software's products supported when installed on Windows 8.1?

See the Windows Version Compatibility article under Related articles for details on which versions of OST/QB/DPC are compatible with Window 8, 8.1, and 10.

Previous versions of On Center products are not supported.

Warnings

If you upgrade to Windows 10 (which is a free, pushed upgrade for the first year), your On Center products may no longer work. You must be on Maintenance (as of August 6, 2015) to receive compatible versions of Classic Products. If you upgrade to Windows 10 and choose not to renew/remain under a Maintenance agreement On Center will be unable to provide technical assistance for any reason.

Any time you are installing an Operating System upgrade (from 8 to 8.1 or 8.1 to 10, etc.), we suggest uninstalling OST/DPC/QB before upgrading. Windows does its best to migrate programs but it is best practice to remove any business-critical programs (such as OST/QB) and freshly install them after applying the OS Upgrade.

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