On Center Software is committed to providing prompt and accurate resolutions to all our supported customers. The first step to achieving this goal is to provide our customers with quick and reliable access to our product support team. The following form has been streamlined to collect only the information necessary to create a support request.

*All fields are required in order to submit this form. Please complete the form and click the “Submit” button at the bottom of the screen to have your request immediately sent to us. To clear the data from the form and start over, click the “Reset” button at the bottom of the screen.

Name
Client ID
Host ID
To find your Client and Host IDs, select “File”, “Check Authorization” from the Menu bar of your application. If you do not have a Client or Host ID, enter "N/A".
Company
Telephone
E-mail
How do you want to be contacted?

Product
Version
To find the version, select “Help”, “About product name” from the Menu bar of your application.
Operating System
Description: (Please provide as much detail as possible to describe the problem you are experiencing. Include any error codes, what you were doing at the time, or any changes that have been made to your system recently.)

Once submitted, a support request ticket will be created and an email confirmation sent to you within 1 hour if received by 5:30pm Central time. Requests for support submitted after 5:30pm Central time, may not receive a confirmation email until the next business day.